05.10 | Best of Breed Strategy Boosts IT Success
Keith Inouye & Gwen Lannaman | National Underwriter, May 2010 

10.09 | The BPM Buzz
Keith Inouye | Claims Magazine, October 2009 

08.09 | SOA Helps Insurers Boost Claims Service
Keith Inouye | National Underwriter P&C, August 2009

06.08 | Technology Helps Speed Claims Without Sacrificing Service
Leila Tamashiro | National Underwriter P&C, June 2008