Articles:

10.09 | The BPM Buzz
Keith Inouye | Claims Magazine, October 2009 

08.09 | SOA Helps Insurers Boost Claims Service
Keith Inouye | National Underwriter P&C, August 2009

06.08 | Technology Helps Speed Claims Without Sacrificing Service
National Underwriter P&C, June 2008

White Papers:

10.08 | A Business Case for a Modern Claims System: Leaving a Legacy of Problems Behind 

Quick Facts:

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BlueWave Claims Fact Sheet